Automation offers numerous benefits saving time and money, and quality and speed improvements; however, it can also be problematic, especially with increasing hyperautomation and newer technologies such as Robotic Process Automation (RPA). Automation has become an integral part of modern businesses, and implementing automation best practices can streamline processes, increase efficiency, and improve overall productivity.Read more
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Digital transformation has placed immense pressure on businesses and their workforces to deliver faster outcomes. For instance, the customer service function has become a 24/7 occupation, where customers want to be served anytime, anywhere. Human beings can no longer keep pace with such expectations, and companies cannot run a sustainable, cost-effective, 24/7 customer service operation.Read more