Senior Student Success & Retention Consultant

Objective:

Design and operationalize a student success framework for improving persistence, completion, and equity outcomes across campuses.

Key Capabilities to Look For:

● Student Journey Expertise: Proven experience mapping onboarding, orientation, advising, and support touchpoints to identify friction points and design improvements.

● Early Alert Systems: Hands-on experience with EAB Navigate, Starfish, or Civitas — configuring risk thresholds, escalation paths, and intervention protocols.

● Advising Strategy: Ability to build advisor playbooks, define proactive outreach cadences, and design escalation/closure workflows.

● Equity-Centered Design: Familiarity with equity frameworks in higher ed to ensure interventions support underserved populations and meet equity standards.

● Change Enablement: Skilled at engaging advising teams, faculty, and student support staff to drive adoption.

Preferred Profile:

● Experience: 10–15+ years in higher ed retention, student success consulting, or as a senior administrator (Dean of Student Success, VP of Enrollment, etc.).

● Technical Fluency: Comfortable with analytics and student success platforms (EAB, Civitas, Salesforce Education Cloud).

● Deliverable Orientation: Able to produce Student Success Blueprints, Early Alert Workflow Maps, and Communication Toolkits that are immediately implementable.

Time Period: 150 to 180 hrs of work over 2 to 3 months.

Student Success & Retention Framework (6–8 Weeks) Purpose To create a predictable, scalable student success infrastructure that improves persistence, completion, and student experience.

Activities & Deliverables

● Student Journey Mapping: Identify pain points in onboarding, orientation, and advising touchpoints.

● Early Alert System Design: Configure EAB Navigate/Starfish or Civitas predictive analytics, including risk thresholds and escalation SLAs.

● Advising Playbook: Define cadence for proactive advisor outreach (e.g., Week 2, Week 5, Week 8), communication templates, and case resolution process.

● Equity Impact Review: Ensure interventions work for underrepresented groups, which meet equity and inclusion standards.

● Deliverables:

○ Student Success Blueprint and sample first-term communication plan.

○ Early Alert Workflow Map

○ Advisor Communication Toolkit Personnel:

● Hurix Student Success Consultant

●  Advising Directors, Student Affairs, Campus Success Coaches.

You must take the necessary steps to safeguard the integrity, security, and confidentiality of shared confidential information.

For additional information on Hurix, please visit: https://www.hurix.com/life-at-hurix/