Is your product facing a “Success Crisis”? It happens when the excitement of a new purchase fades into frustration because the user finds the product too complex to master. This becomes a success problem rather than a UI problem or a support problem. When users feel confused, they churn. But when they feel competent, they champion your brand.

Join Chirag Parmar, Lead Marketing at Hurix Digital, and Kanchan Shine, Chief Learning & Innovation Officer, for an exclusive Masterclass that challenges the traditional marketing playbook. In this session, we move beyond standard onboarding to explore how intentional customer education drives revenue, retention, and organic growth.

We unpack the proprietary “Success Equation”—the combination of Product Knowledge, Confidence, and Community Recognition—that transforms an average user into a loyal evangelist. Whether you are in SaaS, EdTech, or consumer goods, the psychology of advocacy remains the same: users advocate for products that make them feel capable and seen.

Key Takeaways from this Masterclass:

• The Success Crisis: Identify why customers struggle and how to bridge the gap between purchase excitement and product mastery.
• The Success Equation: Learn how to combine deep product knowledge with hands-on confidence and community validation to spark advocacy.
• Real-World Case Studies: Meaningful deep dives into how Salesforce Trailhead, Canva Design School, Duolingo, and top beauty brands like L’Oreal engineer customer success.
• Gamification & Motivation: Understand the psychology behind streaks, badges, and leaderboards that keep users addicted to learning your product.
• Metrics That Matter: Why you should stop tracking just “course completion” and start measuring “evangelism metrics” like referrals and user-generated content.

Don’t let your customers struggle in silence. Build an engine where success begets confidence, and confidence fuels growth.

Watch the full recording now by filling out the form and start building your Customer Academy.