Mumbai, July 2025 – A major U.S. federal agency pulled off something pretty remarkable. They’ve made every single one of their digital services completely accessible to people with disabilities. Zero exceptions. The team behind this transformation? Mumbai-based Hurix Digital managed to turn what looked like an impossible deadline into a success story.
Here’s what happened. This federal agency was stuck between a rock and a hard place. Millions of Americans rely on their services, but their websites and apps were shutting out people with disabilities. Screen readers couldn’t make sense of the content. Keyboard-only users hit dead ends. The clock was ticking on compliance deadlines, and nobody wanted to think about the lawsuits that could follow.
Enter Hurix Digital with their EqualSense tool. This tool is like an X-ray machine for websites, but instead of finding broken bones, it spots accessibility problems. Many issues were flagged by the tool, which made thousands of people feel excluded from government services.
Gokulnath Balasubramanian, Vice President – Content Transformation, Hurix Digital, put it simply: “When the discussion turns to government services, it quickly becomes clear that the topic is, at its heart, personal. Veterans seek the benefits they earned through service. Seniors browse Medicare pages for answers on care and medication. Our responsibility, therefore, is to redesign the digital experience so that no one is sidelined by a disability.”
The fix wasn’t just slapping on some quick patches. Hurix’s team basically tore down and rebuilt huge chunks of the agency’s digital infrastructure. They sat with the agency’s own developers, showing them the ropes. Not just the what, but the why.
What made this accessibility project unusual was the speed. Accessibility overhauls typically drag on for months, sometimes years. Hurix compressed the timeline without cutting corners. Their secret? The EqualSense platform does the heavy lifting of finding problems, but then real humans figure out the smartest fixes. It’s not about checking boxes on a compliance form. It’s about making sites that actually work for real people.
About Hurix Digital
Hurix Digital is transforming how digital content is experienced globally. With 25+ years of experience as an innovator of digital publishing technology, Hurix Digital powers business agility for leading publishers and corporate organizations globally with our mobility and digital content solutions. More than 10 million users across 25+ countries in 20+ languages experience Hurix Digital every day.
Hurix Digital works with customers worldwide to design & develop digital learning & content solutions for the 21st-century learner. An end-to-end digital content solution provider, they create, publish, and distribute engaging digital content across traditional and newer mobile platforms, formats, and devices. They offer a wide range of eLearning services and technology solutions, making them the ideal destination from design to delivery of digital content.
