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As a European healthcare giant managing 15 hospitals and 50-plus clinics in Europe, pressure was on to meet the rapidly looming deadline imposed by the European Accessibility Act (EAA). Accessibility was considered a mission-level issue, with millions of patients relying on their platforms, not only portals but also telehealth applications.
Trouble was all around. Their platforms only met 30% of accessibility standards, there are legacy systems that were hard to fix, and initial estimates suggested costs would exceed EUR5 million, with deadlines pushing well beyond 2025. Patient satisfaction was rising, call centers were overwhelmed, and reputation risks were significant.
And that is when Hurix Digital adopted a multi-phase strategy. After discovering over 15,000 accessibility violations in a full audit, the company integrated fixes into its development cycles and trained more than 200 employees in accessibility-first practices. Each step was designed to ensure sustainable compliance.
The game-changing results?
- 100% completion rate by Dec 2023, a full 18 months prior to the EAA deadline
- €2M+ saved
- A sharp increase in the patient happiness scale from 3.2 to 4.8/5!
And so many improvements, the client became a powerhouse!
Are you making accessibility your competitive advantage? Let Hurix Digital show you how.
Get the full case study and see how we delivered 100% compliance ahead of schedule!
