A Space for Thoughtful 
We are seeking a highly skilled Subject Matter Expert (SME) with deep expertise in IT Support and Operations, including data center infrastructure, networking, server systems, and incident management. The ideal candidate brings strong hands-on technical operations experience and excels at making technical concepts accessible and practical for diverse
learner audiences.
A Day in Your Life:
● Analyze/create learning objectives for each course.
● Review/create Course Outline for each of the courses.
● Review video scripts (7–9 per course) and confirm technical accuracy of the content, suggest edits and updates as required. Incorporate one round of internal and client feedback.
● Provide relevant static or recorded demos/screencast to be integrated in the videos.
● Incorporate one round of internal and client feedback.
● In case of AI/software/tool-based courses, suggest relevant freeware. Write/review and test the codes to check.
● Review readings (4–6 per course, each up to 1200 words) and confirm technical accuracy of the content, suggest edits and updates as required. Incorporate one round of internal and client feedback.
● Create hands-on activities (1–2 lab or any other client preferred format) per course.
● Incorporate one round of internal and client feedback.
● Review practice quiz and graded assessments (5 files, each comprising 5–10
questions) and suggest suitable edits, confirm technical accuracy. Incorporate one
round of internal and client feedback.
● Record talking head videos (onsite/virtually on Zoom) for each course. There will be approximately 20– 25 minutes of video recording involved per course. Incorporate one round of internal and client feedback.
● Provide digital signatures to be included on the client platform.
● For all reviews – validate the content accuracy and provide recommendations/suggestions, write/re-write to fill content gaps as necessary, write/test codes and labs, incorporate 1 round of internal feedback and 2 rounds of client feedback.
● Be available for client discussions and content discussions as and when required.
Skills in the Spotlight:
● Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related field.
● 5+ years of proven experience in IT operations, data center management, or systems administration.
● Strong expertise in data center infrastructure including power systems, cabling, environmental monitoring, and maintenance.
● Hands-on experience with networking fundamentals, IP addressing, firewall configuration, and network documentation.
● Solid understanding of server hardware, operating systems, and troubleshooting methodologies.
● Experience with incident management, IT communication protocols, and cross-team collaboration.
● Familiarity with physical security controls and data center compliance standards.
● Proficiency in backup and recovery procedures and OS-level diagnostics.
● Excellent communication and documentation skills with strong attention to safety protocols.
● Certifications such as CompTIA A+, Network+, Cisco CCNA, or equivalent are a plus.
● Prior experience conducting IT training or developing technical operations documentation is preferred.
Keen to know more, reach out to Mahek Mehta at ussourcing@hurix.com