Mumbai, July 2025 – A major global financial services firm has now become much more accessible. Hurix Digital announced it successfully transformed the banking giant’s online platform to meet WCAG 2.1 AA standards, opening digital doors for customers with disabilities worldwide.
The figures tell a compelling story. One in six individuals lives with a disability. This means millions of customers were unable to log in to check their balances, transfer money, or control investments online due to technical difficulties. This financial powerhouse knew these barriers had to go to achieve its accessibility goals.
“Banking is personal. It’s about independence and control over your financial life,” said Gokulnath Balasubramanian, Vice President – Content Transformation, Hurix Digital. “When someone can’t access their own money because a website doesn’t work with their screen reader, that’s not just a technical problem. It’s a human problem. We worked with this financial institution to fix that. Together, we built something that works for everyone, and the results have been incredible.”
Top management emphasized the significance of the accessibility overhaul. A senior manager shared, “We are extremely satisfied with the work Hurix has done to make our platform accessible. The detailed guidance and training provided have been invaluable, leading to a significant improvement in our platform’s usability and compliance.”
Hurix Digital’s team didn’t just add a few features and call it accessible. They rebuilt core components of the banking platform from the ground up. Custom widgets now work seamlessly with assistive technologies. Colors have proper contrast, so the text is readable. Every image has descriptive text. Users can navigate the entire platform using only a keyboard.
But technology was just part of the equation. The real breakthrough came from changing mindsets.
Hurix organized intensive training sessions for the bank’s entire development team. Not quick presentations or boring compliance lectures. Real workshops where developers learned firsthand what it’s like to navigate their own platform with a screen reader. They discovered how frustrating poor color contrast can be. They understood why keyboard navigation matters. Now, these developers think about accessibility from day one of any new feature.
The feedback has been overwhelming. Customers who once needed help from family members to access their accounts now manage everything independently. Support tickets related to accessibility dropped dramatically. Even customers without disabilities noticed improvements. Clearer navigation helps everyone. Better contrast reduces eye strain. Simpler forms save time.
Ready to make your digital platforms work for everyone? Hurix Digital can guide your accessibility transformation. Contact Us to know more.
About Hurix Digital
Hurix Digital is transforming how digital content is experienced globally. With 25+ years of experience as an innovator of digital publishing technology, Hurix Digital powers business agility for leading publishers and corporate organizations globally with our mobility and digital content solutions. More than 10 million users across 25+ countries in 20+ languages experience Hurix Digital every day.
Hurix Digital works with customers worldwide to design & develop digital learning & content solutions for the 21st-century learner. An end-to-end digital content solution provider, they create, publish, and distribute engaging digital content across traditional and newer mobile platforms, formats, and devices. They offer a wide range of eLearning services and technology solutions, making them the ideal destination from design to delivery of digital content.
