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Client Communication
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We regard effective communication as one of the cornerstones of good relationships. We take great care, therefore, to set up and maintain channels of communications with each of our clients.
This helps ensure outstanding relationship management during and after projects and keeps our clients coming back to us. |
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Some of the features of our communications practice are: |
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Weekly client status reports. |
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Regular conference calls and Instant Messenger chats. |
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Web-based collaborative reviews of deliverables via the Client Extranet. |
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Email and physical meetings. |
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We understand that communication is a key area of concern for our clients in different time zones. As a result, our project managers and project teams are accessible even beyond regular office hours to help clients resolve urgent issues. |
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The escalation hierarchy is depicted below. The chart is populated with names, designations, and contact details before the commencement of the project. |
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Hurix provides its clients with local numbers using IP Phone technology, which routes the call to the development centers in India. |
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