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| Maintenance & Support Services |
Development of software in no longer the prime focus of companies; the maintenance and support of the software is also being prioritised. This industry is undergoing rapid change to address digital convergence and changing consumer behaviour. You no longer need to worry about continuous improvement of products, better customer service, faster time-to-market, market competition and increasing margins.
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You can outsource the maintenance and support aspect to Hurix which is experienced and skilled to help you in enhancing your applications and business. You can concentrate on your core areas while we work in the background to make your applications run smoothly, productively and effectively. |
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Hurix’s Maintenance & Support Services brings you cost-effective and proven solutions in this area. Skilled manpower, industry specific focus, effective use of technology to enhance your application is some of our strengths. We help customers/ partners addressing complexity, capacity enhancements, managing cost, to deliver the following: |
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Service Level Guarantee: Hurix will define the service levels during the initial planning phase.Its processes and methodologies ensure that the service levels are maintained and dependable. |
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Ownership and Responsibility: Hurix believes in owning the complete process and assumes the responsibilities to fulfill the required services. It will make sure that the resources, knowledge and process improvements are managed to deliver value based solutions. |
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Cost Savings: Hurix’s proven Onsite/Offshore model is highly cost-effective to generate faster ROI for our customers/ partners. |
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Continuous Value: We continuously work towards creating value for our customers/ partners in the areas of SLA improvement, process improvement, and response time improvement. |
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We follow a mature, reliable and repeatable process and tailor the same to meet specific requirements of our customers/ partners. The specific service areas are as follows: |
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On-Demand Service |
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Helpdesk Management |
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Production support |
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Bug fixes and patch support |
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Enhancement support |
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Change Request Support |
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Release management |
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Maintenance testing |
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Regression testing |
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Performance tuning & optimisation |
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Database upgrades |
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Migration and porting support |
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Compliance Verification |
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