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Educational Publishing

Technologies Expertise

Transportation & Logistics

Client Experience

Best-of-breed products and services. The shortest possible turn-around times. The lowest possible costs. All these can be taken for granted by our clients. For us, however, it doesn’t end there, because our sights are set a lot higher than client satisfaction.

We believe that nothing short of client delight is acceptable, so the Hurix Way is designed to ensure that you have a pleasant and enjoyable experience working with us.

Our systems and processes have been created and fine-tuned on the basis of hundreds of thousands of man-hours of experience serving the who’s who of the global educational publishing industry. Apart from quality and consistency, they emphasize the importance of communication.

We believe that a key element of managing relationships with clients is efficient handling of the client communication process. We have a number of practices in place to ensure that clients are kept well informed of the project status.

This is achieved by using a combination of the following:

Weekly client status reports.

Regular conference calls and Instant Messenger chats.

Web-based collaborative reviews of deliverables via the Client Extranet.

Email and physical meetings.

Hurix realizes that communication is a key area of concern for our clients in different time zones. Which is why Hurix' project managers and project teams are accessible even beyond regular office hours to help clients resolve urgent issues.